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Troubleshooting Tips

At TarotAdvice.com, we want to give you the best, state-of-the-art, interactive experience possible for your tarot reading. Some computer settings, though, can interfere with our program. Fortunately most problems can be solved by following one or two of the steps below. Please look through all the steps to make sure your specific issue is resolved.

The easiest and most common 'fix' for any technical issues with the tarot readings is simply to click the refresh/reload button in your browser. You might also want to verify that your browser is compatible with the readings, as many older versions may not work -- here is our list of recommended browsers.


If your reading still isn't working properly, please look over the following sections for further assistance.

Section 1 -- Flash Player

Your tarot reading will only work with Flash Player version 12 or higher. To see if you have version 12, please click here. If you don't have it, you can upgrade your player by using the link provided on that page. Once you've made the upgrade, try your reading again. If that doesn't work, or if you already have version 12 installed, please see Section 2 -- Firewalls.

Note: if you are in a corporate networked environment, you may not be able to upgrade your player without assistance from the network administrator.



Section 2 -- Firewalls

A firewall is software that is designed as your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you are using a firewall, it could be blocking the Flash Player, or our scripting that is needed to display your reading.

If you have Norton Personal Firewall (NPF) or Norton Internet Security (NIS):
• Go to Firewall Settings > Set slider to Medium > click Custom Level button and make sure your ActiveX Control Security is set to none.

If you have Norton Personal Firewall:
• Go to Settings > Ad Blocking > Turn Off

If you have Norton Internet Security:
• Go to Norton AntiSpam > Ad Blocking > Turn Off

If you have another brand of firewall, adjust any of the above settings per its control interface. Pay particular attention to any Ad Blocking settings, or turn off third-party Ad Blocking software if you have any running.

If you don't have a firewall, or if your reading doesn't work after adjusting your firewall, please see Section 3 -- Clearing Your Cache.



Section 3 -- Clearing Your Cache

If the reading starts to load, but then hangs before it is completely loaded, please try clearing your cache. Web pages that you have viewed on the Internet are stored temporarily on your hard drive in a storage area called a "cache." When the cache fills up, browser performance can slow down and cause page loading to stall. To clear your cache, please refer to the list below for instructions for your browser:

Internet Explorer 8.0+ -- On the Tools menu, select Internet Options. In the box that comes up, locate the heading "Browsing history". Click the "Delete..." button. Then make sure that "Temporary Internet files and website files" is checked. Click "Delete" button.

AOL 9.7 -- Click "Keyword" located at the top of the AOL screen. A menu will open. Select the "Go to Keyword" option inside the menu. A box will open. Type the phrase "Browser Settings" inside the box. Click "OK." A "Browser Settings" window will open. Click "Clear My Footprints" near the top of the "Browser Settings" window. Click "Select Footprints to Clear" inside the window. The "Select Footprints to Clear" window will appear. Click the boxes next to "Browsing History," "Clear Search History" and "Browser Cache" in the "Select Footprints to Clear" window. Click the "Clear Selected Footprints" button.

Netscape 7.x -- Edit > Preferences > click on the arrow next to Advanced > Cache > click Clear Cache button > click OK.

Netscape 6.1 -- Edit > Preferences > click on the arrow next to Advanced > Cache > click Clear Disk Cache button > click OK.

Opera 7.x -- Tools > Preferences > History and Cache > click the "Empty now" button > click OK.

Firefox 1.x -- Tools > Options > click on the Privacy icon > click the Clear button across from the Cache label > click OK.

Mozilla 1.x -- Edit > Preferences > click on the plus sign next to Advanced > Cache > click the "Clear Cache" button > click OK.

Try your reading again. If that fails, please see Section 4 -- Browser Settings.



Section 4 -- Browser Settings

If your browser security settings are set too high, or if JavaScript is not enabled, you may have trouble accessing your tarot reading. Please find your browser in the list below to verify that your settings are compatible with the readings.

Internet Explorer 8.0+
1. In your browser menu, go to Tools > Internet Options > Security tab.
2. Click the Internet Globe icon and move the security slider control to medium.
(If you don't see the slider control, click the Default Level button at the bottom of the dialog box to reset your setting to medium. The medium setting is considered safe to view pages on the Internet and is the setting Microsoft recommends.)
3. Click the Trusted sites icon and move the security slider control to low.
(If you don't see the slider control, click the Default Level button at the bottom of the dialog box to reset your setting to low. The low setting is considered safe to surf and view pages of your trusted sites on the Internet, and is the setting Microsoft recommends.)
4. Click the Sites button > Under "Add this Web site to the zone:" type www.tarotadvice.com > click the Add button > click OK > click OK again.

AOL 9.7
1. Click "Keyword" located at the top of the AOL screen. A menu will open.
2. Select the "Go to Keyword" option inside the menu. A box will open. Type the phrase "Browser Settings" inside the box. Click "OK." A "Browser Settings" window will open.
3. Click the "Internet Explorer settings" link on the right.
4. A dialogue box will open. Click on the Security tab inside this box.
5. Click the Internet Globe icon and move the security slider control to medium.
(If you don't see the slider control, click the Default Level button at the bottom of the dialog box to reset your setting to medium. The medium setting is considered safe to view pages on the Internet and is the setting AOL recommends.)
6. Click the Trusted sites icon and move the security slider control to low.
(If you don't see the slider control, click the Default Level button at the bottom of the dialog box to reset your setting to low. The low setting is considered safe to surf and view pages of your trusted sites on the Internet, and is the setting Microsoft recommends.)
7. Click the Sites button > Under "Add this Web site to the zone:" type www.tarotadvice.com > click the Add button > click OK > click OK again.

Firefox 1.x
1. In your browser menu, go to Tools > Options > Web Features
2. Make sure Enable JavaScript is checked, and click OK
3. Go to Tools > Options > Downloads
4. Click Plug-Ins button > make sure SWF is checked (enabled), and click OK.

Mozilla 1.x
1. In your browser menu, go to Edit > Preferences > Advanced Category > Scripts & Plugins
2. Make sure Enable JavaScript is checked > click OK.

Opera 7.x
1. In your browser menu, go to Tools > Quick preferences
2. Make sure both Enable plug-ins and Enable JavaScript are checked, and click OK.

Netscape 7.x
1. In your browser menu, go to Edit > Preferences > Advanced Category > Scripts & Plugins
2. Make sure Enable JavaScript is checked > click OK.

Netscape 6.1
1. In your browser menu, go to Edit > Preferences > Advanced
2. Make sure Enable JavaScript is checked > click OK.

Once you have made any necessary changes to your settings, please try your reading again. If that fails, close your browser, restart your computer and try the reading once more.

If the reading still doesn't work, please see Section 5 -- Ad/Pop-up Blockers.



Section 5 -- Ad/Pop-up Blockers

If you're using a pop-up blocker it could be interfering with the reading. You can see if this is the case by disabling your pop-up blocker and trying the reading again.

If you're using a Windows machine, it's possible that your ad/pop-up blocker has created an entry in your registry that is interfering with the reading. Turning off or uninstalling the ad/pop-up blocker may solve this problem. Or you may need to try to reinstall your flash player while turned off or uninstalled. Click here for the latest version.



Still Need Help?

If you've gone through the suggestions above and are still unable to access your tarot reading, please contact customer service for additional help. In order for us to give you the best possible assistance, we need the following information:

• We need exact details of what you see on your screen when you try to access your tarot reading.
• Are you using a firewall?
• What kind of operating system are you using? (e.g. Mac OS X 11.0, Windows 7, Windows 8, etc.)
• What web browser do you use? (e.g. Internet Explorer, Netscape, AOL, etc.)
• What VERSION of your browser do you have? (If you're not sure, go to its Help menu and select About.)

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